Privacy Policy - ReddGrow

1. Introduction

Welcome to ReddGrow (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and related services (collectively, the “Service”).

By using ReddGrow, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: When you create an account, we collect your email address, username, and password.
Reddit Account Connection: When you connect your Reddit account, we store your Reddit username and authentication tokens to enable posting functionality.
Draft Content: We store the posts and comments you create within ReddGrow for scheduling and posting purposes.
Payment Information: When you subscribe to a paid plan, our payment processor (Stripe) collects your payment card information. We do not store complete payment card numbers on our servers.

2.2 Information Automatically Collected

Usage Data: We collect information about how you interact with our Service, including features used, clicks, and time spent.
Device Information: We collect information about your device, including browser type, operating system, and Chrome version.
Log Data: Our servers automatically record information created by your use of the Service, including IP address, access times, and pages viewed.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and store certain information.

2.3 Reddit Data

When you use ReddGrow to browse Reddit or post content, we may collect:

Subreddit information for targeting and relevance
Post performance metrics (upvotes, comments, engagement)
Reddit browsing history within the extension for improving recommendations

3. How We Use Your Information

We use the collected information for various purposes:

Service Delivery: To provide, maintain, and improve our Service, including automated Reddit posting and comment generation.
Account Management: To manage your account, process subscriptions, and provide customer support.
Personalization: To personalize your experience and provide content recommendations.
Communication: To send you service updates, security alerts, and promotional materials (with your consent).
Analytics: To analyze usage patterns and improve our Service’s performance and features.
Security: To detect, prevent, and address technical issues, fraud, and violations of our Terms of Use.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
Reddit Platform: When you post content through ReddGrow, that content is shared with Reddit according to your posting instructions and is subject to Reddit’s own privacy policy.
Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our Service and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Account Data: Retained while your account is active and for a reasonable period after account closure.
Draft Content: Retained until you delete it or close your account.
Usage Data: Typically retained for up to 24 months for analytics purposes.
Payment Records: Retained as required by tax and accounting regulations.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Regular security assessments and updates
Access controls limiting employee access to personal information
Secure authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct inaccurate personal information through your account settings.
Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Opt-Out: You can opt out of promotional emails by following the unsubscribe instructions in those emails.
Cookie Management: You can control cookies through your browser settings.

To exercise these rights, please contact us at privacy@reddgrow.com.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Children’s Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Third-Party Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any third-party services you visit.

11. Analytics and Advertising

We use third-party analytics services (such as PostHog) to help us understand how users interact with our Service. These services may collect information about your use of our Service and other websites over time.

We do not currently display third-party advertising within our Service, but we reserve the right to do so in the future. If we implement advertising, we will update this Privacy Policy accordingly.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we have collected.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at privacy@reddgrow.com or call us at the phone number provided in the Contact section.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your personal information based on your consent, contract performance, legal obligations, or legitimate interests.
Data Protection Officer: You can contact our Data Protection Officer at dpo@reddgrow.com.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Updating the “Effective Date” at the top of this policy
Sending you an email notification (if required by law)

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@reddgrow.com Address: ReddGrow, Inc., [Your Business Address] Data Protection Officer: dpo@reddgrow.com

For California residents exercising CCPA rights: Phone: [Your Phone Number] Email: privacy@reddgrow.com

We will respond to your inquiry within a reasonable timeframe as required by applicable law.

Thank you for trusting ReddGrow with your information. We are committed to protecting your privacy and providing transparency about our data practices.